Extend Your IT Service Desk to Automate Business Processes

Your IT Service Management solution is a powerful tool for managing and automating the processes associated with IT incidents and problem resolution, change management and configuration, as well as enabling user self-service. Just like your IT department, other functional areas of your business including Human Resources, Facilities and Marketing also follow standard, routine processes that are often times manual or that are automated using software customized to the functional area of the business.

To help other functional departments in your organization streamline process, improve productivity and reduce costs and manual effort, consider extending your IT Service Management solution to:

Human Resources
Easily automate employee and contractor moves, adds and changes while incorporating approvals and adhering to standards. Enable users to request services such as time-off and benefits.

Facilities Management
Standardize routine maintenance tasks associated with fire alarms, air filters and other building related processes while enabling users to easily make facilities requests via a self-service portal.

Marketing
Streamline the routing of common marketing tasks, processes and materials to improve collaboration and communication while reducing the time associated with creating, updating and executing marketing materials and programs.

Procurement
Control spending and enforce procurement standards by automating the routing and approval process. Control and track spending behavior by department or by procurement type enabling trend analysis and educated decision making.

Product Development & Bug-Tracking
Track projects and outstanding bugs while automatically organizing, prioritizing and routing issues to appropriate stakeholders and departments. Centrally storing metrics enables you to easily assess trends and proactively identify issues.

Customer Service
Centrally document and track customer service related requests and issues and automate escalation to other functional departments as necessary. Easily assess trends and proactively identify and address trends that could impact business productivity.

Leveraging the flexible architecture of Numara FootPrints, you can easily automate current processes employed by other functional areas of your business as well as create and automate new business processes to drive unprecedented business value.