Numara Software customers and their
achievements using our solutions

Service Desk Case Studies

	Dorset Healthcare NHS Foundation Trust Industry: Healthcare Website: www.dorsethealthcare.nhs.uk When Dorset Healthcare NHS Foundation Trust wanted to change its service desk, rid itself of a string of Post-It® Notes, and benefit from management information, it chose Numara FootPrints. “In just three weeks, the number of phone calls to the support desk has already decreased by nearly 50 percent."	Read Case Study
	SELEX Systems Integration Ltd Industry: High Technology Website: www.selex-si-uk.com When SELEX Systems Integration Ltd needed a single centralised service desk to deal with support requests across multiple territories, it turned to Numara FootPrints for help. “The reason why we selected Numara FootPrints is because it perfectly matched our application strategy - in that it is a web-based solution with SQL Server in background with single sign-on.  Additionally the configurable workflow and escalation capabilities in the product were very attractive because this meant that complicated programming would not be necessary.  As a result, our technicians don’t need to have deep technical knowledge of the solution."	Read Case Study
	Drax Power Limited Industry: Energy Website: www.draxpower.com When Drax Power’s business started to expand, the company found it needed a more comprehensive service desk tool to support its growth. It naturally progressed from Numara Track-It! to Numara Footprints as the solution offered everything that the business needed now and in the future, and in particular had the ability to provide comprehensive reporting capabilities for senior management. “Numara FootPrints has enabled us to provide a better IT support service to our staff.  Prior to its installation, we had 250 calls open at any one time, and we now average about 70 calls per month - so our call back log has decreased substantially.”	Read Case Study
	Open Logic Industry: High Technology Website: www.openlogic.co.uk IBM WebSphere specialist Open Logic needed a service desk and configuration management database (CMDB) to support its growing list of clients, and chose Numara FootPrints as it enabled it to effectively capture and store details of software and hardware assets resident on customers’ networks. “We are not a large company. So for asset tracking, it was fairly easy to put it all into a spreadsheet. Now when it comes to tracking devices and software installed on clients’ systems, we use Numara FootPrints’ CMDB. If we didn’t use the CMDB, we’d lose track of who’s got what.”	Read Case Study
	MacRoberts Industry: Legal Website: www.macroberts.com When leading Scottish law firm, MacRoberts came across Numara FootPrints, they immediately knew it was time to replace its existing Service Desk solution with Numara FootPrints. "Footprints has a number of templates that we can develop for our own application needs, ranging from solutions for the management of the firm’s facilities to HR. It’s clearly not a one trick pony Service Desk solution!"	Read Case Study
	habitat Industry: Retail Website: www.habitat.co.uk A need to service its outlets around the country has seen stores group Habitat complete a smooth upgrade to the latest version of Numara FootPrints, offering easy configuration and clear visibility and reporting of the state of its service calls. "In choosing to upgrade Numara FootPrints, Habitat considered alternative solutions, but concluded that they couldn’t match Numara FootPrints’ cost effectiveness and ease of use."	Read Case Study
	Roehampton University Industry: Education Website: www.roehampton.ac.uk Implementing an effective campus-wide Service Desk that met the needs of both staff and students at London's Roehampton University was a priority. Enter the newest member of the class: Numara FootPrints. "One of the qualities that Numara FootPrints is renowned for its easy configurability, and this is an area that Roehampton is looking forward to taking advantage of."	Read Case Study
	Specsavers Industry: Retail Website: www.specsavers.co.uk The world’s largest independent optical retailer, has rolled out Numara FootPrints as its service management solution of choice to complement a major expansion plan around the world, while transforming the way its service desk manages calls. "A major driver of our choice of Numara FootPrints has been the effect on the way we work on the Service Desk. We’re now regularly filling 99 percent of our targets."	Read Case Study
	Datapharm Industry: Non-Profit Website: www.datapharm.org.uk When Datapharm needed to install a new service desk system to ensure that problems and queries are answered quickly and accurately, and up-to-date information on medicines is provided to healthcare professionals and the general public, it turned to Numara FootPrints. "Numara FootPrints really stood out. It did everything that the product claimed to do and more!"	Read Case Study
	Crown Industry: Manufacturer Website: www.crown.com The world’s leading manufacturers of forklift trucks, has trusted the IT service management solution Numara FootPrints since 2007. With great success, the software now administers 80 percent of all of the IT services for the European operations of the company. "Thanks to Numara FootPrints I can implement my vision of a fully integrated and straightforward IT service management solution."	Read Case Study
	Sporting Bet Industry: Sports Website: www.sportingbet.com When the online gambling provider needed a single centralised service desk to deal with support requests across multiple territories it turned to Numara FootPrints for help. "Numara FootPrints is incredibly scalable, flexible and customisable so we know it will support us as  we grow and our business evolves."	Read Case Study
	ESOS Industry: Outsourcing Website: www.esos.co.uk Following theimplementation of Numara FootPrints  incidents are resolved more efficiently with a greatly-reduced administrative overhead. "As a result of our joint efforts with Numara Software, we more than hit our milestones. We actually came in three weeks early, and 99 out of 100 projects never do that."	Read Case Study
	Ryanair Industry: Airline Website: www.ryanair.com Central control - 135 locations linked by single system for IT support "I would have no problem recommending Numara FootPrints. It is extremely simple to use, very competitively priced and an incredibly powerful service management solution."	Read Case Study
	Saur Danfoss Industry: Manufacturing Website: www.sauer-danfoss.com Numara FootPrints was the only product in the market that provided a tracking automation tool to keep the organisation in step with the changing demands of internal and external customers "I would recommend Numara FootPrints to anyone who is thinking of putting a non-IT service management solution in place."	Read Case Study
	Skanska Industry: Manufacturing Website: www.skanska.com FootPrints provided the flexibility and customisation needed to meet the demands of a busy service and support desk "I must say that Numara FootPrints has been as good as we thought it would be. Today we have more efficient handling of support incidents, including integrated and automatic email functionality which is fantastic."	Read Case Study
	Unitron Industry: High Tech Website: www.unitron.no When Unitron AS needed an efficient customer support system for its rapidly growing business, Numara FootPrints provided the answer to its problems. "I can, without hesitation, recommend Numara Software’s range of products to other companies who may find themselves in a similar situation to our own."	Read Case Study
	Visma Proceedo Industry: Financial Website: www.visma.se Delivering Cost Effective Procurement With Numara FootPrints "Numara FootPrints is an innovative and very cost-effective solution that has enabled us to achieve our business goals."	Read Case Study
	The Phone House Industry: Telecommunications Website: www.phonehouse.com Rapid and smooth growth of Support Centre with Numara FootPrints "Numara FootPrints is immediate! It’s so easy to use with its web-based standard on Windows SQL. In spite of our fast growth, we are now more efficient and we have happier customers."	Read Case Study
	Mondi Industry: Paper Website: www.mondigroup.com Using Numara FootPrints to ensure SLA commitments "From printer changes to re-setting passwords, IT requests for new users to bugs in software and change requests to current systems, everything the IT team does is now captured, benchmarked and reported against."	Read Case Study
	Lawn Tennis Association Industry: Non-Profit Website: www.lta.org.uk Game, Set, And Match! "Flexibility, adaptability and open form design are major business drivers, and it is really important that we keep IT resourcing costs to a minimum."	Read Case Study
	Toshiba Industry: High Tech Website: www.toshiba.co.uk For a European Service Desk which reduces costs "Beyond the productivity gains and cost savings, it was the flexibility of FootPrints which really convinced us. We have made FootPrints our strategic platform for all service desk processes."	Read Case Study
	Trafigura Industry: Asset Management Website: www.trafigura.com Enhancing its service desk solution by adopting ITIL. "We’re pleased that we are using Numara FootPrints to its full potential. We’ve definitely improved our incident management processes. By introducing trend-analysis we have been proactively targeting our highest incident loggers and empowering them to resolve their own issues."	Read Case Study

East Dorset District Council

Industry: Organisation
Website: www.dorsettforyou.com
To have a simple, adaptable and effective help desk system that would manage support requests from internal staff.
"Numara Track-It! has helped us because it is so simple to use, but at the same time highly flexible, and it has scaled to meet the changing needs of the organisation."

Wolverley CE Secondary School

Industry: Education
Website: www.wolverley.worcs.sch.uk
Empowering staff and students’ wider use of IT by being in complete control of its Helpdesk support

Linc-Cymru

Industry: Housing
Website: www.linc-cymru.co.uk
Social housing provider, Linc-Cymru, needed a practical, easy-to-use help desk solution to replace an expensive-to-renew Manage Engine system, so turned to Numara Track-It! due to its cost-effectiveness, and its ability to log, manage and define calls and manage assets across numerous locations.
“We needed something that enabled us to go out to our line managers with useful information. Management information is important and it benefits the end user at the end of the day. The statistics that come out of it allows us to pick up trends that assist our human resources people in detailing training requirements.”

OryxAlign

Industry: High Technology
Website: www.oryxalign.com
IT Services company Oryx Align had the need for an effective, simple to use, quick to implement help desk system with asset management facilities to support the needs of external clients, so chose to implement Numara Track-It!
“Using Numara Track-It! has streamlined Oryx Align’s processes, allowing us to easily manage our clients’ hardware on-site, without attending the site and wasting time performing manual audits.” 

Prudential Assurance

Industry: Financial
Website: www.prudential.co.uk
With a team comprising of just 7 staff supporting 3,500 users, Prudential Singapore needed a help desk system that was more efficient, easy to configure, simpler to use and provided faster service ticket logging for the 60 queries it receives every day. Numara Track-It! came out tops.
“We have been able to move beyond reacting to issues and become more proactive because Numara Track-It! allows us to centrally record and manage issues, distribute workflow and automate processes. Numara Track-It!  gives you the tools to efficiently manage people, processes and knowledge.”

Hinchingbrooke Health Care NHS

Industry: Healthcare
Website: www.hinchingbrooke.nhs.uk
When Hinchingbrooke Health Care NHS Trust needed to upgrade its existing, practical, easy-to-use help desk solution, it chose to look no further than what it already knew best, Numara Track-It!
"Numara Track-It! is a very good product in that it does just what we need. I think it excels in its simplicity of use in that it doesn’t try and over-complicate things for the user."

National Portrait Gallery

Industry: Non-Profit
Website: www.npg.org.uk
Following extensive market research, the National Portrait Gallery reviewed several competitive solutions - opting for Numara Track-It!
"Numara Track-It! is an excellent product, which delivers control, automation and superb help desk and asset management functionality at a very cost-effective price."

West Midlands Ambulance Service

Industry: Healthcare
Website: www.wmas.nhs.uk
As a result of merging a number of Ambulance services, WMAS  upgraded to the latest version of Numara Track-It! to enable IT groups across the organisation to benefit from its robust feature set.
"Numara Track-It! is an incredibly flexible, scalable and intuitive product which we have found very easy to learn and use...because the product does exactly what we need it to."

Milton Keynes College

Industry: Education
Website: www.mkcollege.ac.uk
When the rapidly expanding Milton Keynes College needed a more comprehensive help desk solution to look after its evolving support needs, it looked no further than to upgrade its existing solution, Numara Track-It! to the latest version.
"Numara Track-It! is an excellent product and does exactly what you would expect and more, and it is extremely competitively priced."

East Lancashire Hospitals NHS

Industry: Healthcare
Website: www.hospitalsineastlancs.nhs.uk
Costs are always at a premium within the NHS, and with the merger of hospitals in the region, East Lancashire Hospitals NHS Trust needed a help desk system that it both trusted, and was easy to use and manage with the option of additional features being adopted in the future.
"We have been using Numara Track-It! for a number of years now, regularly upgrading the versions we are using as our needs grow.

Spectrum Housing Group

Industry: Non-Profit
Website: www.spectrumhousing.co.uk
When the newly merged public sector housing group Spectrum Housing needed a more comprehensive help desk solution to look after its evolving support needs, it upgraded to Numara Track-It!.
"Numara Track-It! has been a great asset in driving the Spectrum IT infrastructure forward and has enhanced the vision of where we want to be as a group IT department."

Pembrokeshire County Council

Industry: Government
Website: www.pembrokeshire.gov.uk
Upgrading To Benefit From Self-Service & Remote Working
"Upgrading to Numara Track-It! 8.5 will give us an array of benefits: asset management, remote access, licensing, self-service, remote access, and critically, the ability to manage the 2000 calls a month we receive more effectively."

Amicus Horizon Housing Association

Industry: Non-Profit
Website: www.amicushorizon.org.uk
When regional housing provider, Amicus Horizon, needed a practical, easy to use help desk solution to replace an ageing in-house system, it turned to Numara Track-It!
"Numara Track-It! has more than matched our expectations. We wanted a solution that we knew was going to be easy to use and manage. Numara Track-It! does everything it says on the tin. The product is adaptable for our needs which include logging, monitoring and defining all our calls."

Rouse & Company

Industry: Legal
Website: www.iprights.com
Today with Numara Track-It! Rouse & Company now has its help desk under control and is able to meet its SLAs and provide better support to 500 employees around the globe.
"What I needed was total transparency in order to monitor all the regional offices and to be proactive in resolving problems. Numara Track-It! has enabled us to achieve this and as a virtual team working in 15 different offices, we are now much more effective.”

ColepCCL

Industry: Pharmaceuticals
Website: www.colepccl.com
Numara Track-It! delivered the flexibility and functionality required, enabling the organisation to move to a new centralised virtual team running multiple support locations across Europe.
"If you are looking for a pure infrastructure helpdesk tool, Track-It! can provide this. We found Track-It! worked around us, rather than us working around it"

British Computer Society

Industry: Non-Profit
Website: www.bcs.org
Compliant, in-control and delivering effective support to its users with Numara Track-It!
"Without Numara Track-It!, we would have no chance of responding effectively to the 100 support calls we receive a week"

Qurius

Industry: High Tech
Website: www.qurius.com
The IT Helpdesks of Qurius and Watermark work faster, more efficient and user friendlier with Numara Track-It!
"Every IT Manager, employing more than 3 people, who wants to invest in profit, time and efficiency should consider implementing Numara Track-It"

Touchline Media

Industry: Publishing
Website: www.touchline.co.za
Pressing the advantage home with Numara Track-It! to improve helpdesk efficiency
"When we decided that it was time to upgrade, we also considered some other software offerings. Track-It!’s affordability and ease of use beat the competition hands down."

Famous Brands

Industry: Food
Website: www.famousbrands.co.za
Upgrades to Numara Track-It! – and enjoying every moment
"We haven’t experienced any problems since implementation – The Track-It! system is stable and reliable. In short – just what I was looking for!"

Portland College

Industry:
Website: www.portland.ac.uk
Maximising Ability For Students With Physical Disabilities
"Rather than spend several minutes walking from one part to another – with remote access capability, we can simply log on and solve a high proportion of user issues from the support desk without leaving the department."

Snap-on Tools

Industry: Manufacturing
Website: www.snapon.com
Numara Track-It! delivers multi-site auditing and support
"Asset management and associated compliance issues are very high on our IT management agenda."

Zoological Society of London

Industry: Non-Profit
Website: www.zsl.org
Numara Software brings an end to monkeying around with IT assets
"Having used Numara Track-It! in a previous job, I knew that I would be able to get the fast, detailed situation analysis that we really needed."

Tollbar Business Enterprise College

Industry: Education
Website: www.tollbarbec.co.uk
Cost-effective yet powerful; Numara Track-It is the answer for one of the country’s first Business Enterprise Colleges
"We urgently needed a solution that would deliver efficient software audits, inventory control and help desk administration."

Friends of the Elderly

Industry: Financial
Website: www.fote.org.uk
Supporting the community using out-of-the-box help desk solution, Numara Track-It!
"As soon as I saw a demo of Numara Track-It!, I knew it was the right product for the charity. Numara Track-It! was extremely user-friendly, which was exactly what we needed. It was not too complicated and it was easy-to-use. Plus, I genuinely liked the staff – who were very knowledgeable when they did a product demonstration."

Clarkson Wright & Jakes LLP

Industry: Legal
Website: www.cwj.co.uk
When solicitors Clarkson Wright & Jakes LLP wanted to gain better control over the IT department’s activity and the organisation’s software licences, Numara Track-It! from Numara Software was the ideal solution for its needs.
“We’re really happy with Numara Track-It!. I’ve used other help desk solutions in the past but Numara Track-It! is definitely the best option for us at this time – it’s simple, affordable and provides us with everything we need to deliver an effective."

LTT Vending Group

Industry: Vending Supplies
Website: www.lttvending.co.uk
When Leeds-based vending machine supplier, LTT Vending, needed an efficient, cost effective and automated way of tracking requests from mobile users it turned to Numara Track-It!.
"Numara Track-It! is as simple as you want it to be and conversely it can cope with very complicated demands. It provides a whole range of add-on modules that you don’t necessarily have to install and deploy, but it is good to know that you have protected your investment and that the product can scale as your demands grow."

The National Society for Epilepsy

Industry: Non-Profit
Website: www.epilepsysociety.org.uk
With Numara Track-It!, the National Society for Epilepsy has saved hiring a fourth person into the IT department. It has reduced the help desk call backlog by 100%. NSE is now delivering a faster more efficient service to end-users.
"We are delivering a quicker and more efficient service, and, of course, saving money at the end of the day – with regard to resources."