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Numara™ Software Inc. is a global provider of
service desk management solutions for organisations who need to
simplify and gain control over their increasingly complex
environments.
Founded in 1991 as Blue Ocean Software, the company grew quickly to
gain worldwide presence as the makers of Track-It!, the most widely
installed help desk and asset management solution in the world. By
2002 the company had become a wholly owned subsidiary of Intuit
umbrella.
In December of 2005, TA Associates, one of the world’s largest and
most experienced private equity firms, purchased Intuit IT Solutions
in a $200 million buyout, and renamed the company Numara™ Software.
With offices in Boston, Menlo Park and London, TA Associates manages
over $6 billion in capital.
The genesis of the new company comes from “Numara” meaning “new
ocean” which simultaneously captures our respect for our heritage
(Blue Ocean Software) and our confidence in the future. Shortly
after launching as an independent entity, Numara™ Software acquired
UniPress Software and its leading mid-market service desk line,
FootPrints. In the market for over 10 years, FootPrints is 100%
web-based, ITIL-compatible service desk software for help desk and
support automation which has been implemented at more than 2,400
organizations worldwide.
With a combined install base of more than 50,000 customers, led by
two award-winning product lines, Numara™ Track-It!® and Numara™
FootPrints, Numara™ Software is in a stronger position than ever
before to dominate the service desk management market.
With an extensive network of offices throughout Europe, America and
Asia Pacific and a partner network covering territories where we do
not have a direct presence, Numara Software has a proven track
record of delivering regional solutions, through to truly global
implementations.
Throughout our history we have had an unwavering commitment to
deliver long term value to our customers. We will continue to
develop and increase our strong product and service offerings,
provide the highest level of support, expand our global reach, and
exceed customer expectations by partnering with them to deliver
trusted solutions for their business needs.
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