BMC FootPrints Service Catalog Manager

Driven by business demand and the need to maintain customer satisfaction and service level agreements, you need the ability to quickly see the status of your IT services.  To most effectively understand and communicate IT service status while maintaining service quality, turn to an intuitive IT service catalog management solution that provides: 

• A visual view of the service and the service description
• Fulfillment timeframes or service level agreements
• Who is entitled to request/view the service
• Service costs
• How to fulfill the service

With BMC FootPrints® Service Catalog Manager, you have the visibility you need to easily categorize and manage IT services while enabling user self-service.   This level of visibility empowers you to improve communication with your employee and customer base while better meeting their needs and responding to requests.  It also helps you to best deploy and allocate your IT resources while optimizing workload and reducing cost.

Simple, Visual Solution

FootPrints Service Catalog Manager can easily tailor views of your service catalog to cater to specific audiences. Create both technical and business process service catalog views so each group only sees the data that’s relevant to them. Access to these views simply requires a standard web browser – so that your users can view the available services, request services and monitor the status of requests regardless of where they are or the device they are using.

Communicate Status with Out-of-the-Box Reports and Customized Dashboards

FootPrints Service Catalog Manager’s customizable, out-of-the-box reports and executive dashboards help you reduce uncertainty and improve the decision making by automatically providing data trends and performance metrics in a single pane of glass.

Easily Create and Customize Processes with Dynamic Workspace Designer

FootPrints Service Catalog Manager helps you to reduce manual work by leveraging the interactive and dynamic workspace designer.  With a simple drag and drop form designer, administrators can now quickly create and customize content, forms and process.

The BMC FootPrints family of solutions

FootPrints Service Catalog Manager is part of the FootPrints family of products and solutions for IT Lifecycle and IT Service Management. Built from the ground up as a modular yet integrated system, FootPrints products can be purchased separately or as a part of our broader FootPrints solutions including Service Management, Service Desk, Lifecycle Management, Desktop Management and Security & Compliance Management.

Try FootPrints Service Catalog Manager

Experience FootPrints Catalog Manager first-hand and see how it will meet your specific needs.  Request your 30-day fully-functional evaluation today.