Become a truly service-oriented organization
BMC FootPrints IT Service Management
More than ever, your business relies on the IT services you and your team manage and deliver. But are you sure you’re delivering those services efficiently and at the highest quality possible? Are your IT services adding value where it counts – maximizing investment and helping your business gain a sustainable competitive advantage to deliver profitable growth?
BMC FootPrints® Service Management software helps you gain the IT process automation you need to drive and support the business. Leveraging ITIL best practices, the intuitive, service-centric design of FootPrints will help you to improve your IT services, streamline workload and effectively communicate with your peers and the business, all while reducing the cost associated with managing and delivering IT services.
Freedom to simply…become a service-oriented team
FootPrints Service Management combines your service desk and desktop management functions into a single, unified console. Empowering you to break the endless cycle of reactive fixes while transitioning you to a strategic, proactive and service-oriented team. With FootPrints Service Management, you can more easily focus on what is important to your business, whether that’s improving customer service, reducing costs or empowering your employees.
More specifically, from a single console FootPrints Service Manager empowers you to streamline the end-to-end request management process including the ability to:
- Handle and resolve incidents, problems and change requests submitted by telephone, email and web
- Take hardware and software inventories of all your workstations
- Deploy applications
- Take control of desktops
- Evaluate and initiate changes
- Monitor and report on service status
One vendor. One solution.
FootPrints Service Management is a single vendor, single interface IT Service Management solution offering incident & problem management, change management, configuration management, inventory management, remote desktop management and deployment management – all working on a common Configuration Management Database (CMDB).
And because FootPrints Service Management is 100% web-based, implementing it and using it have never been simpler.
Show your value and empower your customers
Adding value is important, but so is exposing that value where it counts – to your executive management and your customers! With FootPrints Service Management, you’ll be able to publish a service catalog that will engage and empower your customers by providing them with a ‘window’ into your IT services. Through this window, they can see the scope of what is available, when it can be delivered, any Service Level Agreements (SLAs) and, most importantly, how much it will cost. Furthermore, executive dashboards and automated report distribution keep all stakeholders updated on key trends and business metrics.
The BMC FootPrints family of solutions
FootPrints Service Management is part of the FootPrints family of products and solutions for IT Lifecycle and IT Service Management and a key component of our broader FootPrints solutions that include Lifecycle Management, Service Desk, Desktop Management and Security & Compliance Management.
Try FootPrints Service Management
Experience FootPrints Service Management first-hand and see how it will meet your specific needs. Request your 30-day fully-functional evaluation today.