Numara Software Showcases New Research at the itSMF UK Service Management Conference 2010

Tim Pollard, EMEA Managing Director delivers key  findings from the comprehensive research

Reading, UK, 8th November 2010:  Numara® Software, Inc. global leaders in service desk and asset management solutions, will present key findings from new research at the itSMF Service Management Conference 2010. A New Dawn for Connected Service Management drills down into integration and fragmentation issues surrounding IT Management and will be unveiled by Tim Pollard, EMEA Managing Director.

The research was commissioned by Numara Software and conducted by independent analysts, Freeform Dynamics. 150 organisations were surveyed across Europe to investigate the IT Management challenges businesses faced today and those expected in the next 12 months. Specific focus areas were Service Management, Licence Management, and the Asset Management Lifecycle.  In particular, the research measures the ‘burden factor’ IT managers are forced to deal with when trying to manage a fragmented IT environment with a patchwork of applications, infrastructure and tools.  The research demonstrates that the more control IT managers have over their IT environment the more likely they are to receive additional investment.

Tim Pollard’s presentation on 9th November will highlight the major findings from the report and he will offer a pragmatic view of how IT departments can transform the services they offer to their customers.

Numara Software will be giving away an easy-to-carry CD at the Numara Software Stand F04. At the event, a team of experienced professionals will be on hand to provide an overview on the company’s IT management solutions, including Numara® FootPrints® - a service management solution providing comprehensive web based support for all critical IT processes using industry best practices, including ITIL®.

Numara Software experts will also be on-stand to discuss Numara® Asset Management Platform 10, a leading IT asset management solution used to centralise and automate desktop and server lifecycle management, support security/compliance initiatives and take command of IT assets. The platform incorporates an integrated suite of products that delivers the power of an enterprise solution with the flexibility to add incremental functionality. NAMP 10 offers the power of one – one console, one agent and one database. The Team will also be on-stand to discuss Numara® Track-It!®, a proven, out-of-the-box IT help desk software and asset management solution that allows you to cost effectively manage work orders, assets, changes and knowledge within your organisation and implement industry best practices, including ITIL. Additionally, visitors to the stand can enter a prize draw to win a 32 GB Apple® iPad.  The winner will be drawn at the end of the event.

Now in its 19th year, the itSMF Service Management Conference 2010 provides a series of workshops, presentations, training and networking opportunities. Numara Software is a key sponsor of this year’s event.

About Numara Software, Inc.

With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organisations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organisations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit: www.numarasoftware.co.uk