Numara Track-It! 8 Techworld review Techworld was very complementary about Numara
Track-It! 8: the reviewer said it was a ‘‘properly-integrated helpdesk &
asset management system’. He also said he ‘liked Track-It! for three key
reasons’. Find out what they were by reading the
full Techworld review
The Medieval Help Desk
It's been around for a while but it's
still one of our favourites! If you haven't seen it yet, click the play button below and you'll realise that IT support issues haven't changed that much...
Do you have an IT support video you'd like to share? Email us with the url.
Funniest help desk story - iPod Nano competition
Often hilarious, and sometimes downright unbelievable, user “problems” can bring a smile to those that know how to look on the bright side of adversity.
In the last issue of 'Inside Service and Support' we asked you to submit your funniest end-user support calls with the chance to win an iPod nano. Our thanks to all of you who brightened our day by sending in yours.
Here's the winning entry from George Ferguson of United Hospitals Trust:
'We got a fault logged saying that a user had inserted a disk into their DVD drive but that it was not working. We sent a technician on site to investigate the problem. When he got there, he tried to open the DVD drive but it wouldn't eject fully. When he eventually prised the DVD draw open, he finds a floppy disk in the drive.'
Congratulations to George. His iPod nano is on its way.
