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Is ITIL right for your
business?
One size does not fit all...
With ITIL v3 firmly out of the gates, many IT
departments are feeling increased pressure to
implement this latest set of best practices. But is
ITIL appropriate for all organisations? We take a
look at the current state of ITIL and present the
key issues to consider before taking the leap. |
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Digital piracy in the
workplace
Mitigating your risks...
The digital piracy ‘wars’ are certainly heating up:
the UK government has now entered the waters with
plans to oblige ISPs to take action against those
who illegally download video and music. We take a
look at how to ensure your employees aren’t putting
your network and your business at risk. |
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Solution spotlight:
Zoological Society of London
ZSL stops monkeying around with its IT assets...
The Zoological Society of London (ZSL), the
worldwide conservation charity, knew it had to
revise its helpdesk to handle up to 6,000 support
calls a month. What it didn't expect was that
automating its asset management would unearth 20%
more PCs than it thought it had and flag that 70% of
its Macs were ‘missing’! |
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Take a product test drive
30-day trial software or personal demo – you
choose!
There’s no better way to find out if our IT service
management solutions fit the bill: get your hands
dirty with a trial download or just sit back and
relax in the comfort of your office and we’ll demo
them to you! |
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Editor's corner
A round up of what our editor finds interesting:
- A ‘properly-integrated helpdesk & asset management
system’.
So says the latest Techworld review of
Numara
Track-It! 8
- The Medieval Help Desk.
Not exactly new, but it's hilarious and still doing
the rounds.
- Funniest help desk story.
The winning entry from last month's iPod
competition.
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