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Numara Software is the worlds most installed help desk and service
desk provider, you can trust us to provide your business with the
very best functionality, value and support.
Our two products, Numara Track-It! 8 and Numara Footprints 8,
offer powerful support tools for anyone in IT and a range of service
management solutions to consolidate service delivery.
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IT Help Desk
Numara Track-It! 8 is a help desk and asset management
application which has been specifically designed for the IT
help desk. Typically serving organisations between 100 and
1000 PC’s who want a cost effective and powerful solution
that can dramatically improve IT support. Numara Track-It! 8 also offers a comprehensive portfolio of desktop,
network, and infrastructure management tools. |
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Numara FootPrints 8 offers a rapidly deployed IT help desk
which will quickly provide incident and problem management
with the capability to accept and instigate change projects.
Immediately performance metrics will be available for
management reporting and statistical dashboards. |
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IT Service Management
Numara FootPrints for IT Service Management (ITSM) has been
designed for anyone wishing to realise ITIL as the process
framework for service delivery. This service management
platform offers a federated configuration management
database, which when compiled will take control of the
infrastructure and the users and their desktops to deliver
services structured around ITIL best practice. As such you
will enjoy pure end-to-end IT Service management with full
visibility of all issues and points of failure and the
ability to apply SLAs and OLAs. |
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Consolidated Service Desk
Numara FootPrints for Consolidated Service Desk has been
specifically designed as a truly open and flexible service
management ‘platform’. With no typical ‘company size’
characteristic, Numara FootPrints excels where our client
demands a flexible, self managed, solution that can
integrate and align to their service needs. Numara
FootPrints offers a compelling solution for organizations
that require a ‘shared services’ approach to service
management requiring several service desks to be
consolidated onto one platform, in one location or dispersed
world wide.
Numara FootPrints for Consolidated Service Desk can either
be built to meet your needs from the ground up, or to speed
up the implementation and reduce the cost, you can deploy
one or more of our service management templates such as:
- Customer Service Management (CSM) - for service requests
generated from B2C and B2B relationships
- Industry Service Management (iSM) - for industry sector
initiatives, compliance and governance requests
- Organisational Service Management (OSM) - for all employee
service requests
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