Numara FootPrints Service Management

Products & Solutions introduction

Track-It! Help Desk Solutions

FootPrints Service Management

	FootPrints Service Management Platform
	IT Help Desk
	IT Service Management
	Consolidated Service Desk
Solution Templates...
	Customer Service Management
	Industry Service Management
	Org Service Management

FootPrints Service Management

The need to adapt service delivery channels in order to achieve operational advantage, compliance, support customers and retain staff is all part of being a successful organisation.

Numara FootPrints not only delivers a powerful and adaptive platform for service management, but also a portfolio of pre-constructed applications such as ITIL service desk or customer service, allowing you to dramatically reduce implementation time. Furthermore, our solutions have service design wizards embedded in the core application allowing you to build or tailor your own workflows quickly and with limited need for costly professional services engagement.

Too often organisations struggle to change to pressures placed upon them; whether technical capability or simply time and bandwidth issues. Sometimes these are governance or compliance related issues or simply a shift in market forces. How your service management capability is aligned to your business needs and pressures ultimately dictates how adaptive your organisation is.

Numara Software realise the requirement for service management solutions to be Needs-Adaptive. The platform of Numara FootPrints provides the basis for building a service management solution to support one or many different service desks; from IT service management to Field Service from managing staff welfare to ensuring customer satisfaction.

�Customisation was an attractive feature. We created a multitude of custom fields to tailor the FootPrints tickets, so problem entry and tracking is quick and easy for our customers. Our customers are continuously alerted with the latest status of their request so our technicians are encouraged to work faster and more effectively. Customers love the FootPrints response system and our communication with them has significantly improved..�

Oliver Ziegler, Director of Technical Services and Support
RedDot Solutions