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A single instance of Numara
FootPrints can deliver a complete service management solution for
any, many and every type of service desk imaginable.
The Numara FootPrints’ platform efficiently manages the inputs and
rules required to capture customer profiles, associate item
ownership and set the tone for how service is to be founded and
reported upon.
Fast and easy to deploy with considerable service logic built into
its inherent workflow, Numara FootPrints quickly establishes itself
at the hub of your operation to launch a service desk which can face
your organisation and deliver improvement instantly.
The Numara FootPrints platform acts as the source which anchors
one-to-many service desks; from IT service management to Customer
Service by providing the datasets required to design and realise
processes and systems suited to your requirements. Offering a
scaleable, partitioned (or multi-tenant) software architecture,
Numara FootPrints can run a few hundred to several thousand agents
or technicians in one or one hundred service desks, delivered as a
customer based application or an ASP solution.
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Best Practice invariably means best-of-breed and using open
connectivity standards Numara FootPrints can integrate with numerous
enterprise solutions from ERP to network management and draw down
operational data in order to keep Numara FootPrints live and aligned
to the task at hand.
Fully loaded, Numara FootPrints is primed to be consistently
deployed across one or many service management disciplines and
web-extended to end-users, staff, customers and citizens.
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