 |
|
|
Numara Software provides the world’s most installed help desk and
service desk products. Whatever your type or size of business and
whatever your requirements you can trust us to provide you with the
optimum solution for functionality, value and support.
Two Products, One Goal - Support and Service Excellence!
Numara Track-It! is a help desk and asset management application
specifically designed for the IT help desk. Typically serving
organisations with 100 to 1000 PCs where a cost effective and
pragmatic solution is needed to improve IT support. Track-It! also
offers a comprehensive portfolio of asset, desktop and network
management tools to complement the core application.
Numara FootPrints is an open and flexible service management
‘platform’ which knows no typical ‘company size’ restriction.
FootPrints excels where a customer demands a self-managed solution
that can integrate and align to their needs. Additionally,
Footprints offers a compelling solution for organisations seeking a
‘shared services’ approach requiring several service desks to be
consolidated onto one platform, in one location or dispersed
world-wide.
Numara FootPrints platform can be built to meet your needs from the
ground up, yet to speed up the implementation and reduce costs, we
can complement the platform with one of our service management
templates:
Numara FootPrints ITSM follows ITIL best practice to provide
everything needed to improve IT service delivery
Numara FootPrints for Consolidated Service Desk provides
configurations for Customer Service Management, Industry Service
Management for compliance, governance and specific industry
initiatives and Organisational Service Management for all
line-of-business and employee service and support requests.
Numara FootPrints for Help Desk delivers a flexible, web based
solution ideal for multi-site requirements.
Our Presence
Numara Software’s global success continues because of our investment
locally. Numara Software offices cover every major region of the
world and our partner network ensures that if you can’t talk to us
directly then an authorised partner will be available to assist with
product selection, implementation, training services and ongoing
support.
As we like to say we are truly multi-local; so if you’re a
multi-national organisation or a regional operator we’re never too
far away to help.
Our Customer Orientation
Attention to customer needs is foremost in our minds at Numara
Software. Whether you are evaluating your service and support
requirements, needing technical support for an existing Numara
Software product or even looking to contribute to future product
strategies our internal processes and procedures always put you
first. At Numara Software we listen and capture everything our
customers tell us and we use this information to better provide
products and solutions and improve our customer support and
professional services.
Our People
Consequently all of our people share three common traits, an
understanding of your needs, good industry knowledge and a desire to
help. Our people understand that managing support and delivering
services are your key objectives when serving your organisation. Our
people are versed in best practice, have customer focus and will
always ensure you have the solution and support you expect.
|
|
|
|
