IT Service Management

Drive Your ITIL Initiatives with a Practical IT Service Management Solution

The ITIL® service lifecycle framework provides a standard methodology for IT service management (ITSM) processes, helping companies manage services more efficiently and align initiatives with company goals.  When implementing ITIL, it is important to choose an IT service management solution that supports the ITIL processes your organization really needs, not one that mandates your processes and ties you in to possibly more than you need. It is also crucial to select a cost-effective IT service management solution that can be up and running quickly and easily adapted - without ongoing programming or extensive consulting expenses.

Remove the complexity of ITIL implementation

An ITSM solutions that eases the process
Whether you are implementing ITIL processes for the first time, expanding to more comprehensive processes, or moving from ITIL v2 to ITIL v3, your IT service management solution should be your ally in managing the complexities of ITIL.  Numara® FootPrints® removes the complexity and helps you to quickly implement and easily manage ITIL processes – without requiring any programming or expensive consulting resources for implementation or adaptations. By design, it offers easy-to-use, pre-built ITIL process templates to get you started.  And they’re easily customizable to your specific business environment - without requiring deep technical skills.

Choose your ITIL service lifecycle processes

An ITSM solution that enables you to implement the  processes that matter to your business
The ITIL framework details more than 20 processes, but which ones will really help you achieve our organization’s specific service management requirements?  Choose an IT service management solution that gives you the flexibility to implement the ITIL processes that make sense for your business.  Numara FootPrints gives you the ability to move at your own pace in a stepped approach to choosing and implementing  all of these lifecycle processes: incident management, problem management, request  fulfillment, service asset and configuration management, change management, knowledge management, service reporting , release and deploy management, service portfolio management, service catalog management, service level management, and event management.

Save money, get there quickly

An ITSM solution that implements ITIL rapidly without the heavy costs
Partner with an IT service management company that provides flexible and manageable solutions in affordable packages and with minimized implementation costs.  Numara FootPrints provides a distinct advantage over other solutions by combining rapid ITIL deployment and a low total cost of ownership. By design, Numara FootPrints puts control in the hands of the IT or support manager, When comparing solutions, be sure to understand and assess upfront and ongoing programming requirements and consulting services to achieve your desired results. You will find that Numara FootPrints provides the practical ITIL solution that meets your needs at a price you can afford – today and tomorrow.

Strategically manage business processes with Numara FootPrints, a practical and flexible IT service management solution that offers extensive capabilities without the costs and time commitments other solutions require. Learn more about Numara FootPrints.